Frequently Asked Questions

Start by selecting the product you would like to order. Choose the size, quantity and any available options, add the product to your shopping cart, and proceed to checkout to complete your order.

Browse our product categories using the navigation menu or use the search function to quickly find the product you’re looking for.

Yes. Most of our custom printed products can be ordered directly through our online store. Simply select your product, choose the required options and complete your purchase online.

No. You can normally place an order without creating an account.

After selecting your product, size and quantity, simply click Add to Cart. Your selected items will remain in your shopping cart until you’re ready to proceed to checkout.

Yes. You can update quantities or remove products from your shopping cart at any time before completing your purchase.

You can upload your artwork during checkout or send it by email after placing your order. If your artwork isn’t ready yet, you can send it later before production begins.

For the best print quality, we recommend vector file formats such as PDF, AI, EPS and SVG. In many cases, we can also work with high-resolution PNG and JPG files.

Absolutely. Place your order first and send us the files you have. Our design team will help you prepare professional print-ready artwork before production starts.

Yes. If you have any special design requests or production instructions, simply email us after placing your order and we’ll make sure they’re included.

Yes. We always provide a digital artwork proof for your approval before production begins, allowing you to review and confirm every detail.

Production starts only after you’ve approved your artwork proof. This ensures your products are manufactured exactly according to your requirements.

We accept major credit and debit cards, PayPal and other payment methods available during checkout. Business customers may also request payment by invoice, subject to approval.

Yes. Businesses, public organisations, schools and non-profit organisations can request payment by invoice, subject to approval.

No. We have no minimum order quantity. Whether you need a single item or a large production run, we’re happy to help.

Once your order has been completed, you’ll receive an order confirmation by email.

Yes. If production hasn’t started yet, changes are often possible. Please contact us as soon as possible if you need to update your order.

If production hasn’t started, cancellation may still be possible. Please contact us immediately and we’ll do our best to help.

Our team is always happy to help. Contact us if you need advice about products, sizes, artwork, lead times or the ordering process.

Delivery times vary depending on the product and whether it is custom manufactured. Estimated lead times are shown on each product page. For custom printed products, delivery time is normally calculated from the date your artwork proof has been approved.

Production and delivery times normally begin once your order has been placed and, where applicable, your artwork proof has been approved.

In many cases we can offer express production or expedited shipping. Please contact us before placing your order if you have a specific deadline.

We work with trusted international courier services such as UPS and FedEx to ensure fast and reliable deliveries.

Yes. Once your order has been dispatched, you’ll normally receive a tracking number so you can monitor your shipment all the way to delivery.

Yes. We supply businesses, organisations and private customers across Europe, and we can often arrange deliveries to many other destinations worldwide. Please contact us for more information.

Shipping costs depend on the product, package size, weight and delivery destination. Your shipping cost will be calculated automatically during checkout before you complete your order.

Yes. You can specify a separate delivery address during checkout.

Yes. We regularly deliver directly to exhibition centres, event venues, offices, construction sites and many other locations.

Yes. For larger orders, we can often arrange deliveries to multiple destinations. Please contact us for a quotation and delivery planning.

Delivery procedures depend on the courier. If nobody is available to receive the shipment, it may be redirected to a local collection point or handled according to the courier’s delivery policy.

If your order arrives damaged, please take photographs of both the packaging and the products and contact us as soon as possible. We’ll help you resolve the issue quickly.

Please check your shipment as soon as it arrives. If any items are missing, contact us immediately and we’ll investigate the matter.

Although rare, mistakes can happen. If you receive an incorrect item, please contact us immediately and we’ll arrange the appropriate solution.

If your order has not yet been dispatched, it’s often possible to update the delivery address. Please contact us as soon as possible.

If you have a preferred delivery date, we’ll do our best to accommodate your request. Please contact us before placing your order to discuss the available options.

Once your order leaves our production facility or warehouse, you’ll normally receive a shipping confirmation by email.

Yes. Public holidays, seasonal demand and peak production periods may occasionally affect production schedules and transit times.

If your order hasn’t arrived within the expected delivery time, please contact us and we’ll be happy to investigate the shipment for you.

Print artwork is the digital file used to produce your printed product. It contains the logos, images, text and graphics that will be printed on products such as company flags, banners, beach flags, signs and decals.

No. You can place your order even if your artwork isn’t ready yet. Simply send us the files you have, and we’ll help you prepare professional print-ready artwork before production begins.

Absolutely. Send us your logo, images, text and any design ideas, and our graphic designers will create a professional artwork proof for your approval before production starts.

For the best print quality, we recommend vector file formats such as PDF, AI, EPS and SVG. These formats can be scaled to any size without losing quality.

Yes. We accept both PNG and JPG files. For the best printing results, images should have a minimum resolution of 300 dpi at the final print size.

You can upload your artwork during checkout or send it to us by email after placing your order. We also accept files via WeTransfer, Dropbox and Google Drive.

Yes. We recommend converting all text to outlines before sending PDF, AI or EPS files. This prevents problems caused by missing fonts or unexpected layout changes.

Yes. If you submit AI or EPS files, all linked images should be embedded in the document. Missing images are one of the most common causes of production delays.

Vector artwork is created using mathematical paths rather than pixels. This allows logos and graphics to be enlarged to virtually any size without losing image quality.

Vector logos are typically supplied as PDF, AI, EPS or SVG files. If you’re unsure, simply send us your file and we’ll be happy to check it for you.

Yes. In many cases we can recreate or vectorise a logo from your website. If any additional design work is required, we’ll always let you know the cost before proceeding.

It depends on the quality of the image. Images downloaded from social media are often heavily compressed and may not be suitable for large-format printing. We’re happy to review your file and recommend the best solution.

For the best print quality, we recommend images with a minimum resolution of 300 dpi at the final print size.

The most common issues are low-resolution images, text that hasn’t been converted to outlines, and linked images that haven’t been embedded in the artwork file.

Yes. Every artwork file is carefully reviewed before production begins. If we identify any issues, we’ll contact you to discuss the best solution before printing.

Yes. We always send a digital artwork proof for your approval before production begins, giving you the opportunity to confirm that everything is correct.

Yes. As long as production hasn’t started, you can normally submit an updated version of your artwork.

If we believe your artwork won’t produce a high-quality print result, we’ll contact you before production starts and recommend the best solution.

Artwork is normally reviewed within one business day after we’ve received all the required files.

Production begins only after you’ve approved your artwork proof. This ensures your products are manufactured exactly according to your requirements.

Our beach flags are supplied with the printed flag, pole set and carry bag. A base is sold separately, allowing you to choose the option that best suits your application. Browse our range of Beach Flag Accessories to find the right base.

If you originally purchased your beach flag from Flaggby, you can simply order a replacement flag and continue using your existing pole set. Identify your beach flag model and select the matching replacement flag from our Beach Flags category. For example, if you have an Urban Beach Flag, choose Urban Beach Flag (Replacement Flag), select your size and add it to your shopping cart.

150 × 94 cm – Recommended for 6 metre flagpoles
200 × 125 cm – Recommended for 8 metre flagpoles
240 × 150 cm – Recommended for 9–10 metre flagpoles
300 × 188 cm – Recommended for 11–12 metre flagpoles

See our Flag & Flagpole Size Guide for more information.

We offer several premium flag fabrics to suit different applications. Supralon (110 g/m²) is our standard flag fabric and is recommended for general outdoor use. Under normal conditions, we recommend replacing flags made from this material every 4–6 months.

Marine Polyester (155 g/m²) is our recommended fabric for long-lasting outdoor flags. It is significantly more durable than Supralon and typically provides around twice the service life. Marine Polyester is the preferred choice for national flags, company flags and installations exposed to coastal conditions or strong winds.

For maximum wind resistance, we also offer Polystretch, a perforated mesh fabric that allows more air to pass through the material, helping to reduce wind load and extend the lifespan of the flag.

Our flags can be manufactured in virtually any size. The most popular sizes are available directly in our online store. If you require a custom size, simply contact our customer service team for assistance.

Yes. Once you’ve placed your order, simply upload your artwork or send it to us by email. We’ll prepare a digital artwork proof for your approval before production begins.

There is no fixed replacement schedule, as a flag’s lifespan depends on the fabric, weather conditions and installation location. Outdoor flags are constantly exposed to sun, wind, rain and other environmental factors, which naturally cause wear over time.

We recommend inspecting your flag regularly and replacing it when it becomes faded, worn or damaged. Choosing a premium fabric such as Marine Polyester and lowering the flag during strong winds will help maximise its service life.

Flaggby proudly supports eligible charities and non-profit organisations by providing flags, banners and display products. Approved organisations are welcome to apply through our Flaggby Nonprofit programme.